Posts tagged as:

customer service

Set my expectations

May 20, 2010

Just because you have a product to sell doesn’t mean I will buy it. And just because you’re good at selling doesn’t mean the existence of the product itself is justified.
You might think you have a great product to sell, but I may not think so. You may be able to gloss it up by [...]

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Do you recognise this brand?

March 22, 2010

So, here I am, swiftly walking towards the Apple store in a mall, oblivious to the outside world as I have only 5 minutes to get through the door before they lock me out (my MacBook Pro died on me, sadly)! I pass numerous stores on the way, with their lit up signboards, special offers [...]

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Customer acquired? Time to relax

March 6, 2010

Here’s an excerpt from a conversation my wife and I had this evening whilst having dinner at Nandos:
Me: I’m gonna order my normal Beanie Pitta.
Mrs: But you didn’t like it the last time. Why don’t you try something else?
Me: Don’t think they have anything new.
Mrs: [Looks at the menu] Oh, they have a new Beanie [...]

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